Support

We read every message and reply within two business days.

Contact us

Email support@tcgguilds.com about anything: a bug, a question, a card the scanner keeps misreading, or help with your account.

It helps to include your account email, your device and iOS version, and what you expected to happen. Screenshots are welcome.

Account and data

You can delete your account and all of its data from inside the app, under Account → Delete account. If you would rather we did it, email support@tcgguilds.com from the address on the account and we will confirm before anything is removed.

Every deck can be exported as a paste-ready text list from the app or the web companion, so you can keep your own copy at any time.

Subscriptions and billing

TCG Guilds Premium is billed by the store you bought it in: Apple through your App Store account, or Google Play through your Google account. Manage or cancel it on your iPhone under Settings → your name → Subscriptions, or on Android in the Play Store under your profile → Payments & subscriptions → Subscriptions; cancelling there stops the renewal and you keep Premium until the period you already paid for ends.

Refunds for a Google Play purchase are handled by Google Play. Refunds for an App Store purchase are handled by Apple at reportaproblem.apple.com. If a purchase went through but Premium did not unlock, open the upgrade screen in the app and tap Already subscribed? Restore. Tell us if that does not fix it.

Privacy and terms

Our privacy policy explains what we store and why, and the terms of service cover the rest. Privacy questions go to the same address: support@tcgguilds.com.